Shipping Policy

SHIPPING POLICY

At Phoebecuy, we are delighted to deliver your favorite products directly to your doorstep. Please read the following details regarding our shipping process:

Order Preparation

We take great care in preparing your order, which usually takes 0-3 business days. Once your package is shipped, you will receive a tracking number via email, so you can monitor the delivery status.

Shipping Details

• We currently ship within the continental United States (excluding military bases and Hawaii).

• Shipping Fee: $4.99

• Estimated Transit Time: 5 — 8 business days

Please note that during peak seasons, shipping times may be slightly longer.

Important Information

• Taxes: Phoebecuy does not collect tax on orders. Local taxes may apply upon delivery.

• Address Accuracy: Please double-check your shipping information at checkout. Changes to shipping addresses cannot be made once the order is shipped.

• Single Destination: Each order can only be shipped to one address.

Delivery Assurance

• 30-Day Guarantee: If your package does not arrive within 30 days, we will offer a full refund.

• Package Tracking: If you are unable to locate your delivery, please check around your property. If it is still missing, contact the shipping carrier using your tracking information.

• Customer Support: For all shipping concerns, please email us at support@phoebecuy.net. Our team will respond within 12 hours.

Shipping Responsibilities

• Phoebecuy is not responsible for any destination taxes, duties, or customs fees.

• We reserve the right to cancel orders if packages are refused or undeliverable after multiple attempts.

Need Help?

If you need assistance or have any questions about your shipment, do not hesitate to contact our friendly customer service team at support@phoebecuy.net. At Phoebecuy, we strive to provide you with the best service and care, one package at a time!