Refund and Return Policy

At Phoebecuy, your satisfaction is our top priority. We understand that sometimes an order may not meet your expectations, so we offer a clear and friendly return and refund process.

Order Cancellations

• Time Frame: You may cancel your order within 6 hours after placing it.

• Process: Email us at support@phoebecuy.net with your order details to request cancellation.

• Note: A 10% cancellation fee may apply to cover processing costs.

Returns and Refunds

Our “Customer Happiness Guarantee” is valid for 30 days after the order is delivered. We accept returns in the following situations:

• The product arrives damaged or defective

• Major differences in design, size, or material from what was ordered

• You receive the wrong item

How to Initiate a Return

• Email support@phoebecuy.net within 30 days of delivery

• Include your order number and the reason for your return

• Attach photos of the item if applicable

• Wait for our confirmation and detailed return instructions

Return Guidelines

• Items must be unworn, unwashed, and unaltered

• All original tags and packaging should be intact

• Customers are responsible for return shipping costs

Refund Process

• After we receive and inspect your returned item, your refund will be processed within 2 business days

• Refunds include the original purchase price and initial shipping fee

• Please allow 3-7 business days for the refund to appear in your account

Customer Care

If you have any questions or concerns, our dedicated support team is happy to assist you! Please reach out to support@phoebecuy.net, and we will get back to you within 1-2 business days.

At Phoebecuy, we are more than just a store—we care about every connection we foster with our customers. Thank you for choosing us!