How do your clothes fit? Are they true-to-size?
Our clothes are unisex and feature a more relaxed fit. Please refer to our Sizing Chart for specific garment measurements or visit our Reviews to see our products being worn by other community members!
Do you accept returns?
Yes, we offer hassle-free returns that are requested within 30 days of your order being delivered. We are motivated to make it right and make sure you are happy and satisfied with your order!
All returned products must be in their original condition. Please email support@phoebecuy.net to initiate the return process. To minimize the risk of returns, we recommend viewing our Sizing Chart before placing your order.
Where do I send my return items?
Once you’ve initiated the return process by emailing support@phoebecuy.net and we approve the return.
Please note that return shipping is at the buyer’s expense. Once you’ve shipped your return items, please notify us via email. Thank you!
How long will it take to deliver my order?
We print all our garments on-demand in house in order to keep our company footprint as small as possible. Unfortunately, this does mean it may take us a bit longer to ship your order, especially during the holidays.
Do you really give back with every purchase?
Yes! We love giving back to our community and feel called upon to assist as many folks in need as possible through the growing support that we receive. Each purchase on our website directly supports the artists and mental health advocates we collaborate with on the items we offer.
Additionally, each purchase allows us to increase the amount we’re able to donate to the variety of mental health and suicide prevention nonprofits that we champion. We commit 10% of our net profits to these nonprofit services that do the essential work within mental health and suicide prevention.Â
Do you offer international shipping?
Yes, we do! The cost of shipping will vary depending on your order weight and order destination. USPS states that First Class Mail International takes between 7-21 business days to arrive outside of the U.S. Please note that exact shipping rates are calculated during checkout.
International countries have a duty fee that applies to all imported items. Unfortunately, we have no control over this and cannot reimburse you for this expense.
My order is being held in customs. When will I receive it?
All international orders must go through customs in their destination country before being handed to local couriers or delivery companies. This processvaries between countries and may take anywhere from1 week to 1 month to complete.
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1440 S State College Blvd, Anaheim, CA 92806, United States
Email: support@phoebecuy.net